Frequently Asked Questions

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1. How can I book a vacation rental on TripTai.com? To book a vacation rental through TripTai.com, simply visit our website at https://triptai.com and browse through the available listings. Once you find a property that suits your needs, click on the "Reserve Now Button" and you will be directed to the respective company's affiliate channel. Your reservation will be redirected to either Booking.com or Agoda.com both are owned by Booking Holdings, our affiliates.

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2. Are the prices listed on the website per person or per night? We post low season rates, however, all prices are subject to change at any time per the properties management. You may see the current live price once you have clicked on the Reserve Button. The majority of the time the rates are lower than the posted rate. 

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3. How does https://triptai.com make money if you do not sell rooms? We are an affiliate marketing company. We generate revenue through affiliate marketing.

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4. Is there a security deposit required for booking a vacation rental? Some vacation rentals may require a security deposit to cover any potential damages or additional charges during your stay. Most bookings through Booking.com do not require a credit card or security deposit. Agoda.com does require a credit or debit card to reserve a room. To ensure that your booking is of your payment choice these facts must be considered.

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5. Can I modify or cancel my reservation? Modifications and cancellations are subject to the individual property's cancellation policy. Please refer to the property's website or contact the property directly for more information on modifying or canceling your reservation. If your reservation is through Booking.com you will not pay cancellation fees. Agoda.com cancellation fees are up to the individual property.

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6. How do I contact the property owner or manager? We do not provide contact information to properties. If you need to contact a property you must contact the property directly.

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7. Are the properties listed on TripTai.com verified and safe? We strive to ensure the safety and reliability of the properties and businesses listed on our website. While we make efforts to verify the authenticity and quality of the listings, we always recommend practicing due diligence when booking accommodations and services. Reading reviews from previous guests can provide valuable insights.

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8. What amenities are included in the vacation rentals? The amenities provided can vary from property to property. Common amenities often include essentials like bedding, towels, kitchen appliances, and Wi-Fi. To view the specific amenities available for a particular listing, please refer to the specific property's page.

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9. Can I bring pets with me? The pet policy varies for each vacation rental. Some properties may allow pets, while others may not. To find out if a property is pet-friendly, please check the listing details or contact the property owner or manager directly. TripTai.com provides pet friendly filters as well as comprehensive articles with lists of hotels in SE Asia.

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10. What should I do if I have a problem during my stay? If you encounter any issues during your stay, we recommend contacting the property owner or manager as soon as possible. They will be the best point of contact to address any concerns and assist you in resolving the problem.  If your problems are severe or life threatening we recommend you contact the local authorities where you are staying.